No lock-in. No penalties.
"We would rather earn your loyalty than lock it in." All plans are month-to-month. Cancel anytime with 7 days notice — no fees, no questions.
Kith & Kin operates on a simple principle: if we are doing our job well, you will stay. There are no annual contracts, no cancellation charges, and no lock-in periods of any kind.
How to Cancel
To cancel your subscription, simply notify us in writing at least 7 days before your next billing date via:
- WhatsApp: +91 99900 11246
- Email: hello@kithkin.care
Your service will continue through the end of the current paid period. No further charges will be raised after cancellation is confirmed.
Billing cycle reminder
We raise your invoice 7 days before each month begins. Payment is due before the first visit of the month. If you wish to cancel, please notify us before the invoice is raised to avoid being charged for the following month.
Refund Policy
Because our services are delivered on a scheduled basis each month, no refunds are issued for partially completed months. Once a billing period has begun and visits have commenced, the fee for that period is non-refundable.
However, if a visit is missed due to circumstances on our side (associate unavailability, scheduling error), we will reschedule the visit at no extra charge or credit the equivalent value toward the following month.
Add-on services
Add-on services that have been booked and confirmed are non-refundable if cancelled within 24 hours of the scheduled time. Cancellations made more than 24 hours in advance will not be charged.
Special Circumstances
We understand that unexpected situations arise. In cases of serious illness, hospitalisation, or bereavement of the care recipient, please contact us directly. We will work with you on a fair resolution — this may include pausing services, rescheduling visits, or a partial credit at our discretion.
We are a founder-led service and every client is known to us personally. Exceptional circumstances are handled with care and on a case-by-case basis.
Questions?
If you have any questions about this policy, please reach out:
- Email: hello@kithkin.care
- WhatsApp / Phone: +91 99900 11246
- Website: kithkin.care